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Everything you need to know about the product and billing.
The order processing takes about 2-5 business days (2-7 days).
The order will be shipped after it be prepared and then we will send you an e-mail about it.
Do appreciate your understanding and support ❤️
You can modify the address by yourself in the User Centre [My account] – [Edit Address Button], below is a relevant example that you can verify.
Please fill in your address information accurately to ensure that you can receive your order properly.
You will receive a pop-up alert after the address has been successfully modified.
You can check your order status via clicking My account then orders, or choose the orders below for checking directly.
May find your order with following status:
Waiting for payment: Which means the payment for this order did not complete.
Paid: Means the payment completed and we will process the order.
Waiting For Verify or Awaiting Verification:
Means we need to verify your payment or your order. Please check the email we sent to your mailbox, or the message you received on mobile to complete the verification.
Verified: The verification completed and we will process your order.
Processing: We are preparing the order.
Allocating: Your order is still in processing but we need to prepare the items from different warehouses.
Shipped: The order was shipped and on the way to you.
Delivered: The order was delivered according to the tracking update or you already confirmed delivery by yourself.
Canceled or Cancelled: The order was canceled by yourself.
Revoked: The order was canceled by us.
Hello, thank you for contacting Beyond Threads lTD.
We suggest that you keep this item as a gift for someone else close to you, thank you for your understanding.
It maybe caused by following reasons:
1. Possibly your order is not yet shipped, normally it’ll take 2-5 business days for processing. We will email you after shipping. Please click “My account” to view the status.
2. Invalid or wrong email address.
3. Kindly check if the email is in your spam.
Under common circumstance, you may receive the confirmation email within 24 hours ,after payment complete.
Please check if your order shipped first via My account.
Also you can pay attention to your Spam.
Please check your order status first via My Account first.
If your order is still processing, you can click button Cancel Order to cancel it.
The coupon and points you used for the order will be returned to your Beyond Threads lTD account within 24 hours since the cancellation.
Order number is the number assigned to order once it placed. It can be used for order checking in our system. You can find and copy it on page My account or page Order Detail.
Tracking number is the number assigned to package when it is shipped. Tracking number is useful for tracking or checking order with the shipping company. It is a unique number assigned to a package or parcel. You can find in on page Track of your order.
The billing address can be modified on page Payment during your order placement.
If you have already completed the payment, then no need to change the billing address, it will not affect the delivery, as we’ll ship to the shipping address you left, please make sure the shipping address correct.
If you want to add item to your order: Sorry we can not add item once the order placed, please cancel the order totally then place a new one. We suggest you to choose refund to your Store Credit, because it takes less time.
If you want to exchange item: Normally we can help to modify before shipment, please click button Contact Agent below to get in touch with our customer service agent for help.
Note:
1- Unpaid order cannot be modified, please cancel and reorder.
2- Once the order shipped you will receive the shipment notice, and sorry we will not be able to modify it any more once the order shipped.
3- If you want to exchange the item to another one, the selling price of the two items should be same.
4- The on sale items and flash items cannot be modified.
Hello, thank you for contacting BEYOND THREADS lTD.
If your order is still in stock, you can contact customer service to make changes
If your order has already been shipped, you can request a return from Customer Service consecutively once you have received the goods. Return shipping will be paid by Customer.
Hi, thank you for your interest in Beyond Threads lTD.
Based on your location it should take some days for processing and shipping your order.
For more details please click on this page:
Shipping info
FYI, We are taking strict precautions to sterilize your parcels, which may lead to a slight delay of your parcel delivery. Thank you for your understanding.
Usually our prices do not include any taxes or duties and our customers will not be charged.
However, this sometimes happens due to stricter customs controls. We don’t know if customs will charge you duties.
1. If your package is charged with customs duties, unfortunately we cannot handle customs issues on your behalf, we recommend that you contact your local customs directly and pay for the package.
2. If you do not want the package, you can refuse to pay the customs duty and the package will be returned or destroyed. After that, please contact us and we will deal with it for you as soon as possible.
Kindly note: Please provide timely feedback on tariff issues within 30 days after the order is signed, overdue feedback will extend the order processing and refund statute of limitations, thank you for understanding
Please confirm is the phone number recorded for the consignee correct can be reached, then contact the shipping company for more information and schedule the delivery date.
Sorry for the inconvenience and do appreciate your understanding❣️
Hi sorry about this inconvenience, we will do partial shipping for your order in the following conditions:
1)Items are in different warehouses.
2) Different item preparing time.
3) Weight limit of custom or courier.
You will receive an email notification when each parcel is shipped.
Apologize for the inconvenience and thank you so much for your understanding and support.
Due to the large number of orders during peak season, the order processing and shipping may need a few more days.
We would like to assure you that we are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.
If the tracking shows package shipped or In Transit, the tracking update may take a bit more days because it’s a worldwide parcel delivery.
Please wait a few days till the order arrive next office.
We apologize for the delay, and will try our best to provide our valued customers with better service in these challenging times.
Sorry for the waiting and do appreciate your understanding
Delivery times may vary depending on your location and the shipping method you choose. Typically, standard delivery takes 3-7 business days, while expedited shipping options are available for faster delivery.
Shipping costs are calculated based on your location and the shipping method selected during the checkout process. You can view the shipping fees before finalizing your order.
Yes, Beyond Threads Ltd offers international shipping to many countries. During the checkout process, you can select your country, and shipping options will be provided based on your location.
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select these options during the checkout process.
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will work to resolve the issue and either provide a replacement or offer a refund, depending on the circumstances.
If you need to change your shipping address after placing an order, please contact our customer support team within 24 hours. We will do our best to update the address if the order has not yet been shipped.
If you’re not home when the delivery is attempted, the courier may leave a delivery notification with instructions on how to reschedule or pick up your package from a local facility. It’s essential to follow the provided instructions to ensure a successful delivery.
Beyond Threads Ltd may offer free shipping for orders that meet a specified minimum purchase amount. Please check our website or promotions for details on current offers.
We work with various reputable shipping carriers, including but not limited to FedEx, UPS, DHL, and national postal services, to ensure safe and reliable deliveries.
While we can provide estimated delivery dates, we cannot guarantee specific delivery times. The actual delivery schedule is determined by the shipping carrier.
You can enter page My orders and select your order to check the status of your refund/exchange, and may find the returned item with following status:
Processing Return: Means you already requested or processed return.
Arrived To Warehouse: The item already returned to our warehouse. We will check the item and process the refund/exchange within 5 days since we received it.
Need refund: Our agents already processed the refund for you, normally the system will complete the refund within 24 hours.
Been Exchange: The item was exchanged and the new item is in preparation. Once the new item has been shipped out, we will email a notification accordingly.
Refunded: The refund completed from our side, but it may need some days to be reflected which depends on the refund method you selected.
Kindly note that weather, customs, loss of logistics provider, holiday, and other forces of nature may affect your return speed and is not within our control. We can only process the refund/exchange after the item return to our warehouse.
Refunds are based upon method of payment used and refund time is reflected upon your financial institution.
Apologize for the inconvenience, and thank you so much for your understanding and support🖤
Why my refund amount is incorrect?
We’re sorry if there is any misunderstanding with the refund.
The following reasons may affect the amount you have been refunded:
1- We’ll issue a refund for the items only, other fees like original shipping fee, COD charges and shipping guarantee are non-refundable.
2- The refund should be the discounted price you
paid(after the coupon and points used)
3- Every order has one chance to return for free. If you applied the return twice for same order, the extra charge 5.99 USD will be deducted from the refund.
If you have checked all of the above and are still having issues with the refund, please click button Contact Agent below to get in touch with our customer service agent for help.
Hope this helps
If you encounter such problems, you can contact our customer service. Provide us with information on the characteristics of the product and a picture of the product and we will contact our warehouse to try to help you find it. However, there is no 100% guarantee that we can find it.
If we find the item and you need us to send it back to you, you will be responsible for this shipping cost. Thank you for your cooperation and understanding!
We will need you to provide relevant picture information and if it is indeed a problem with the product on the website, we will refund/exchange it for you based on your opinion. Thank you for your understanding.
Hello, it’s a pleasure to serve you.
–If you’ve already submitted the return application but change the mind, never mind, you can keep the items) with you, no charge will occur.
–lf you want to cancel part of the return items, you can use the “Modify Return Merchandise” function to cancel in “My account”
Attention
After applying for a combined return, it does not support the cancellation of the return form of a single order, only the entire combined return form can be canceled. Thank you for your understanding.
If you placed your order from our online shop and received the wrong product, please contact our customer service agents and we’ll help you with the return and refund process.
Please provide the following information so we can record your complaint:
1. Your order number or the tracking number for your parcel.
2.The SKU number for the issued item.
3.Please take photo for the wrong item you received, and the waybill for the package.
Sorry to bother you and do appreciate your kindness and support.
How to withdraw wallet balance?
If you are refunded to your wallet, we have 2 withdrawal channels for you to choose from.
1. Withdrawal to Paypal account: You need to provide us with your Paypal account (Note: If your Paypal account is not the same as your Beyond Threads lTD registered account email, we will send you a verification code, please be careful to complete the verification), we will withdraw your money to your Paypal account. You will receive your refund in about 1-5 working days.
2. Withdrawal to Checkout account: You need to provide us with your Checkout account and you need to complete the SMS verification, you will receive the refund in about 1-2 working days.
Thank you for your shopping at Beyond Threads lTD, and apologize for our items do not live up to your expectations.
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept return and exchange within 15 days of receipt for most items in new condition.
If you need to exchange item, please contact with our agents for help. Please inform them:
(1) Your order number. (2)The SKU number for the item you want to exchange. (3)The new size you need.
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, underwear, event&party supplies, DlY supplies ,pet supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken. Also the items with non-returnable marks and free gifts cannot be returned.
Kindly note if you want to exchange the item to another one, the selling price of the two items should be same.
Apologize for the inconvenience and thank you so much for your understanding and support
If the item you received is damaged or defective, or with any other quality problem, please contact our customer service agents within 15 days from the date of receiving it, we’ll help you with the return and refund process.
Please provide them the following information so we can record your complaint:
1. Your order number or the tracking number for your parcel.
2.The SKU number for the issued item.
3.Please take photo for the issued item and show the problem clearly.
Sorry to bother you and do appreciate your kindness and support
Refund method can be chosen when you apply for return or refund.
If you’ve received refund in BEYOND THREADS LTD wallet already, you can withdraw available BEYOND THREADS LTD credit to original payment account(cannot be withdrawn to any other account).
Here are the refund processing time, wish this helps:
Note: For COD order, sorry we cannot refund the cash directly, we can only refund the amount to your BEYOND THREADS LTD wallet. You can use the amount for your next order, or if you have a Paypal account, we can also withdraw your wallet balance to your Paypal. The amount can be withdrawn from Paypal to your bank account.
Really sorry for any inconvenience we bought to you.
There are several reasons why the pickup failed:
1) Your address is wrong;
2 Your phone number is incorrect;
Please click the “Contact Agent” button to provide the correct contact information and address to our manual service.
Thank you for your understanding and support.
Hello. Thank you being a loyal BEYOND THREADS lTD customer.
Only one coupon code can be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
If your coupon invalid, it may due to the following reasons:
1. The code has expired. Please check where you got the code to be sure it is valid, as some of them run for a limited time or expire after a set period.
2. Coupon codes may require a minimum order that does not include shipping, COD charges.
3. You used the coupon for an order then canceled it. If so the coupon will return to your account within 24 hours since the order canceled,please wait some time.
4. The discount only valid for the retail price, not the selling price on site. If the item has promotional offers and the discount is more than the coupon discount, there may not be much difference in the price after using the coupon.
5. The coupon only valid for certain location.
Please select the correct country on page Settings firstly then you can enter the right website for your location.
Sorry for the inconvenience and do appreciate.
If you received an email from our Risk Management Department after your order payment, it’s a random check to assure that the payment method is being used by an authorized user.
Please check your email and reply with the requested documents, and we will pay great attention on your info security.
Apologize for the inconvenience and thank you so much for your understanding
If you notice a charge on your bank statement or PayPal statement from BEYOND THREADS LTD that you do not recognize, please contact us here with the following details, and BEYOND THREADS LTD customer service will get back to you as soon as possible.
For card transactions, please have the payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.
For PayPal transactions, please offer the PayPal transaction ID. You may also contact PayPal to get the transaction ID.
Tabby is the payment option which allows you to pay in installments without any interest or fees, and it accepts all credit and debit cards.
For now this service only available in Saudi Arabia and Emirates, you can use Tabby as the following steps:
1- Add the items to your Shopping Bag, and go to CHECKOUT as usual.
2- Select payment method 4 interest-free payments.
3- Confirm your
purchase with a 4-digit SMS PIN sent to your mobile by Tabby.
4- You can pay for your purchases whenever you want before the due date. You will receive regular reminders from Tabby before any due payments to avoid missing them.
Note:
You need to be at least 18 years of age to be able to use tabby.
Tabby may not approve your application due to one of the following reasons:
1- Your identity cannot be verified.
2- You may have missed a required field at the checkout, such as your full delivery address.
3- You may have outstanding payments on previous tabby invoices.
4- This service is not available in destination location. (For now we only provide this service for orders to Saudi Arabia and Emirates)
5- You may want to place an order for a smaller amount, this service only available for order more than 10 SAR or 10 AED.
If you have checked all of the above but still cannot complete the Payment, please contact Tabby for help.
It may due to the following reasons:
1.Insufficient funds or over credit limit. Please check your balance and you have not exceeded the authorized purchase limit.
2.The CVC/CVC2 (security code) was invalid.
Please check and try again.
3. Your card has expired. Please try another card.
4.Invalid card number/account. Please check all informations entered and try again.
5.The card issuer refused this transaction. Please try another card or try the payment through Paypal. For more information please contact with the bank.
Sorry to bother you and thank you for your understanding and support.
The bank account is your account, so don’t worry.
Of course, BEYOND THREADS LTD cannot deduct money from the bank account at will, we make sure that the charge is only the order amount
If there are two deductions, the following two situations may occur
A: Bank handling fee
The bank may distinguish whether there is a handling fee according to your card issuing bank location and card grade, etc., please contact your card issuing bank for inquiries or change to another card that is free of bank handling fees for payment
B: Currency conversion fee
(1) For currency conversion fees incurred by exchange rate conversion, please check whether the payment currency you submitted in SHEIN is consistent with your card’s preferred currency.
(2) If there is a DCC or CPC handling fee similar to the figure below, please contact your card issuing bank for inquiries
For more information, you can contact the bank.
We apologize for the inconvenience caused, and thank you for your understanding and support.
Here are the payment methods we support in
1- Credit/Debit Card. (We support VISA, Mastercard, Maestro, AMERICAN EXPRESS and MADA)
2- Paypal.
3- AfterPay
4- Tabby.(Only in Saudi Arabia and Emirates)
5- BEYOND THREADS LTD gift card.
Also if you have Store Credit, do not forget to use it on page Order Confirmation of your next order.
Do appreciate your support and cooperation.
Hello, we currently have warehouses in United States, China and Dubai. Products will be sent as per the principle of proximity when possible.
We do apologize for the inconvenience.
If an item or a size is marked as “Sold Out”, we suggest you check the site frequently in the next two weeks in case it restocks.
However, if it does not restock within few weeks, it is likely to be removed from our online store.
Note: We suggest you to add that Product into “Wishlist”. When out of- stock items on wishlist are restocked.
SKU is a specific number for each product, which allows us to identify every product variation so we can easily find out it.
You can find it by clicking button Description on the page of item.
The most effective way to choose your size is to take your measurements and compare them to the detailed Size Chart.
Note:
1- Most items have Size chart, but not all. It is also okay to take your measurements to compare with our Size Chart. Sorry about this inconvenience.
2- “One size” does not necessarily fit all sizes but means there’s only one size for this product.