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Refund & Return Policy
We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
Most items sold on beyondthreadsltd.co may be returned, with some exceptions (see Non-Returnable Items below), within 30 days after the date of purchase if they meet all applicable return requirements listed below.
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
Human Hair Wigs:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage.
Shoes, Bags & Luggage:
Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.
Furniture:
Items must be returned in new, unused, and undamaged condition, and in the original packaging (including all accessories, manuals, and parts included).
Electronics:
Cell phones, laptops, tablets, projectors, 3D printers, earphones, smart watches, gaming consoles (such as PlayStation and Switch consoles), and other electronics must be returned in new, unused, inactivated condition, in their original packaging.
If these items arrived to you damaged, or did not start upon arrival, or malfunctioned within 30 days after the date of purchase, not due to your misuse or other action, please contact us immediately and return the item, postmarked within 30 days after the date of purchase, in its original packaging and with all manuals and parts included. We will inspect and test it upon arrival at our warehouse. If our testing determines that the product was damaged, did not start, or malfunctioned, through customer misuse, tampering or other customer action, or if the returned product is missing parts, manuals, or the original packaging, then the return will be rejected. If you need to claim a manufacturer’s warranty, we can help you contact the manufacturer.
Note: If you have saved any personal information on an electronics item that you intend to return, first erase this information completely by following manufacturer instructions before returning the items to us.
All Other Categories:
Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.
The following items cannot be returned or exchanged:
Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products and any other items for which return or exchange is noted as not being supported on the product page.
Free gifts cannot be returned or exchanged.
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee.
- In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
- If you receive a damaged/defective item, please contact BEYOND THREADS lTD
- Customer Service within 24 hours of receipt.
Certainly, here’s a step-by-step process for submitting a return request:
1. Initiate Contact: Send an email to support@beyondthreadsltd.co with the subject line “Return Request.”
2. Provide Details: In the email, include the following information:
- Your full name
- Order number
- Â Product name and description
- Reason for return (e.g., Â defective, wrong size, not as described)
3. Attach Photos (if applicable): If the return is due to a product defect or damage, attach clear photos that illustrate the issue.
4. Wait for Confirmation: Our support team will review your request and, if approved, provide you with a return label and instructions.
5. Pack the Product: Carefully pack the product you wish to return in its original packaging if possible. Make sure it’s securely packaged to prevent damage during transit.
6. Affix the Label: Print the provided return label and securely attach it to the package.
7. Ship the Product: Drop off the package at your nearest shipping center or follow the instructions provided for shipping.
8. Tracking: Keep a record of the return label tracking number for reference.
9. Wait for Processing: Once we receive the returned product, our team will inspect it and process your return.
10. Notification: You will be notified via email when your return has been processed, and if applicable, a refund or replacement will be issued.
Please note that the return process may vary slightly depending on your specific order and our company’s policies. Be sure to read any return guidelines provided in our return confirmation email for any additional instructions or conditions.
- Refunds will be issued only after a return-eligible item, postmarked within 30 days after the purchase date, has been received at our warehouse and has passed our quality check.
- For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7-10 business days after we receive your return package. The refund will be issued to the original payment method, or your BEYOND THREADS lTD Wallet, as per your request, for BEYOND THREADS lTD products, and to the original payment method for Third-Party Sellers’ products.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
3. The original shipping fee, if any, is non-refundable.
NOTE: If you have any issues with your return, please contact Customer Support within 60 days after your purchase date.